Return Policy

At True Trends Shop, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help with a straightforward and hassle-free return process.

Eligibility for Returns

1. Timeframe: Items must be returned within 30 days from the date of purchase.

2. Condition: Products must be unworn, unused, and in their original condition with all tags, packaging, and accessories intact.

3. Proof of Purchase: A valid receipt or order confirmation is required for all returns.

Non-Returnable Items

• Items marked as final sale or clearance.

• Products damaged due to misuse or improper handling.

Return Process

1. Initiate a Return: Contact our customer service team at [email address] or visit [return portal link] to request a return authorization.

2. Package Your Items: Securely pack the item(s) in their original box along with all accessories and a copy of your receipt.

3. Shipping: Send the package to the return address provided by our team. Customers are responsible for return shipping costs unless the item is defective or we made an error with your order.

Refunds

• Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item.

• If you prefer, you may opt for store credit or an exchange for another item of equal value.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no extra cost.

Contact Us

If you have any questions about our return policy or need assistance with your return, feel free to reach out to us at [customer service email] or call [phone number].

We appreciate your trust in True Trends Shop and are committed to ensuring a positive shopping experience.